Frequently Asked Questions


Q: Why are organisations choosing Internet based video conferencing systems?

A: Technologies like Ricoh’s Unified Communications Systems are portable, sleek, self-contained video conferencing solutions which are extremely easy to use – almost like a mobile phone. Once subscribed to Ricoh’s cloud service, starting a video conference is as simple as accessing the address books via the one-touch control. You can connect 20 participants simultaneously, all with a single press of a button, and it offers the security and audio-visual quality of far more expensive, fixed-room video conferencing systems without a similar price tag.

Q: Can better visual communication systems really reduce the need to travel for internal meetings or training?

A: Yes. You can virtually collaborate as if the distance is not a factor, saving time and money through more efficient travel policies. Think of the reduced emissions that contribute to air quality and climate change and how that could improve your organisation’s reputation and build competitive advantage.

Q: How can our organisation work out the right technology mix?

A: Starting with an initial consultancy we will map out the right solution that best fits your premises, budget and needs, including managing the roll out to users and ongoing management of your services. With our technical and expert support, you can be assured you have the right solution to meet the communication needs of your employees, partners and customers.

Q: Does Ricoh provide customer support?

A: Yes. Full support for the deployment of equipment, solutions and services, including user training, project management, service management and change management, to help streamline adoption within your organisation.

Remote and on-site support and maintenance to ensure the continued high performance of your communication facilities.

Ongoing monitoring and reporting of the performance of your communications solutions, based on agreed KPIs and SLAs, and regular consultancy on opportunities for further improvement, as part of our commitment to the continuous optimisation of our offering.

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